Delivering Quality Resources to Your Door
What is your Privacy Policy Details
   

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.


How do we use your data? Details
   
  • To process your order
  • Manage your account
  • Inform you of other products and services we can offer
  • Provide information on events
  • To send you our newsletter
How do I give permission for you to use my data? Details
   

You gave permission for use of this information, either by signing up on the form on the home page, or by ticking the appropriate box on the website’s registration form.

What data do you store? Details
    We store the following, dependent on what we are using it for, the minimum amount:
  • Name and Address
  • Your company's name and address
  • Your finance department name and address
  • Any associated landline and mobile telephone numbers
  • What items that have been purchased or sent to you for free
  • Dietary requirements for conference bookings
Do you pass information to a third party? Details
    We will not pass your information on to any other party, except in the context of delivering goods, or dietary requirements.
Do you store my bank information? Details
   

We do not process or hold any information about your personal or company banking. All financial transactions are dealt with by Worldpay or Paypal, and remittances directly to our bank account have been made by permission of your finance department.

How long will you keep the data? Details
   

Some data will be kept for a minimal period, but that associated with financial transactions will be kept for the legally required time period for HMRC tax purposes, which is currently (May 2018) 6 years.

Are all of your products in stock? Details
    You will see the amount that is currently in stock at the top in the further details of an item. ...
What are the ISBN's or Product Codes? Details
    You will find a full list of ISBN's and Products codes to download here.
Can you supply publications in different languages? Details
    No, I'm very sorry but we can't off these in any other language but English.
What types of payment do you accept? Details
    You have several ways to pay for your orders.

• Credit or debit card via Worldpay
• Bank transfer
• Cheque
• You can pay online, phone with card details of send us a purchase order

Can I send you a purchase order? Details
    Yes, we accept orders this way. An invoice will be sent with the goods, or the address of your finance department once the purchase order has been received. You will need to set us up as a supplier in the first place, so please contact us for further details.
We do not have you as a Supplier on our order system - what can I do? Details
    Please email us so that we can send you all the information you need to set us up as a supplier
When will my order be delivered? Details
    We aim to dispatch goods within the UK within two days, Europe and the Rest of the World within 4...
I can't find the answer to my question. What do I do? Details
    Please Contact Us and let us know what your question is. We'll get back to you with an answer as soon as possible.